Gold Canyon guarantees all candles, accessories and other scented products. Defective products can be returned within 90 days of product order from Gold Canyon for replacement of the same product. If the item being exchanged is a limited edition or seasonal item and the product is no longer available, it may be exchanged for another item of equal or greater value. At the discretion of Gold Canyon any defective product may be required to be returned to the home office so it can be verified that the item does not meet product specifications. All returned items must be accompanied by a Returns Material Authorization (RMA) letter issued by Gold Canyon Customer Service Department. Gold Canyon will pay the shipping charges for products returned because of defects. The Company will provide a Call Tag or Returns Material Authorization (RMA) to cover the shipping charges for a defective item return.
Gold Canyon does offer refunds for returned items from customers who do not choose to accept replacement product. Proof of purchase is required for any refund.
All orders typically ship from our Chandler, Arizona, warehouse approximately within five business days from receipt of order in our system. However, due to holiday closures and relocation of our candle factory, orders placed on or after December 23, 2019 will be fulfilled in January 2020.
Gold Canyon will choose the method of shipping depending on the overall cost, weight and zip code of the order’s ship-to address. Most product orders will be shipped via a parcel carrier. For larger orders (determined at the discretion of Gold Canyon), pallet shipping may occur and Gold Canyon will ship LTL (less than truckload). Pallet orders will be delivered on 48 x 40 wood pallets. Orders cannot be delivered to a P.O. Box. If a P.O. Box is entered as the shipping address, you will incur a redirect fee.
From time to time, Gold Canyon may need to make a substitution for a raw material or finished good. Gold Canyon reserves the right to substitute a component of similar value, purpose and quality for a product or component that has changed. These substitutions will not affect the quality of any of our products. These substitutions may result in a difference between the specifications of the final product and those included in the catalog or other Gold Canyon publications.